Subject: Re: ON_VALIDATION_CANCELLED Refund issue 1227172 8387686011
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Mon, 6 Jul 2020 00:49:48 -0700 (MST)

hi team 

Any Update 

Best Regards 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Friday, June 26, 2020 3:50:46 PM 
Subject: ON_VALIDATION_CANCELLED Refund issue 1227172 8387686011 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : Jun 14, 2020 
ticket id :1227172 
Order ID: 8387686011 
Total Price: KWD69.43 
Identifier: KNET 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions but the customer is demanding refund and he sent us Transaction Id so we request to check this your priority basis 

Kindly check the attachment. 

Best Regards 
ala aldin