Subject: Re: Customer Complaint 6203264899
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: raveen sethupathy <[email-masked]>, hamza hafeez <[email-masked]>, lmscontentqa <[email-masked]>, namrita kanjani <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 6 Jul 2020 00:30:58 -0700 (MST)

Voucher has been shared successfully 

From: "Jessie Caparas" <[email-masked]> 
To: "raveen sethupathy" <[email-masked]>, "hamza hafeez" <[email-masked]>, "lmscontentqa" <[email-masked]>, "namrita kanjani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 5 July, 2020 18:03:34 
Subject: RE: Customer Complaint 6203264899 

Thanks! 

[ mailto:[email-masked] | @Seeta Seeta ] [ mailto:[email-masked] | 
@Fauzan  Ahmad . Musalman ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] 

Please send this to the customer. 

From: Raveen Sethupathy <[email-masked]> 
Sent: Sunday, July 5, 2020 4:30 PM 
To: Jessie Caparas <[email-masked]>; Hamza Hafeez <[email-masked]>; lmscontentqa <[email-masked]>; Namrita Kanjani <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Re: Customer Complaint 6203264899 

Hi Jessie, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: M59-638K-5RDR-4R7F-5|Start Date: 05.07.2020 00:00:00|End Date: 05.10.2020 23:59:00 

Type: Serial Voucher|Concept: SHOEMART|Territory: KSA|Checkout Site: N/A 

Value: 99 SAR|Minimum Threshold Value: 105 SAR|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

-- 

Raveen Sethupathy 

Digital Marketing Coordinator 

Web Team | Landmark Group 

m: +971566909499 

t: +97145172141 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 5, 2020 2:48 PM 
To: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; lmscontentqa < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >; Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint 6203264899 

Thanks Hamza. 

[ mailto:[email-masked] | @lmscontentqa ] [ mailto:[email-masked] | 
@Namrita Kanjani ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] 

Please issue a Shoemart voucher worth SAR 99 valid for 3 months with a threshold of SAR 105. 

From: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 5, 2020 2:25 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer Complaint 6203264899 

Hi Jessie, 

In this case, please provide the customer with a voucher equivalent to the value of the shoe along with our apologies, and allow him to keep the product he’s bought as well. 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates 

Tel: +971 4 517-3209 Mobile: +971 50 483 9600 

Shop online at: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C233b381b425d4cc9682108d820df1e7a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637295489940886148&sdata=FVxAM%2BCrzsl16ViuZAWuDhiLHwN%2FKES7D70im2paDE0%3D&reserved=0 | www.shoemartstores.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FShoeMartGulf&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C233b381b425d4cc9682108d820df1e7a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637295489940896140&sdata=NB3V%2BOvXuCtr6Pq6jYLnL3Wb4mgNq3PX7j%2FpDwawLEQ%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fshoemartme&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C233b381b425d4cc9682108d820df1e7a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637295489940906137&sdata=ixajyyJWpHN7dyItbrmaVCxK%2FYluTENw4P%2BV%2FISs%2BFk%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoemartgulf&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C233b381b425d4cc9682108d820df1e7a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637295489940916134&sdata=%2BzsO1jLCv5FSG6JJLPstdcJD2kXdQcydp0ccYTsx1ZE%3D&reserved=0 ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, July 05, 2020 2:13 PM 
To: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer Complaint 6203264899 
Importance: High 

Hi Hamza, 

This customer is complaining that after a few days of using the shoe, he got blisters on his foot and got wounded badly. He has posted the complaint through social media. 

Please advise what can be done for this complaint? Can we take it back for a refund? 

161607539 - - Men's Textured Running Shoes with Lace Up Closure 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com