Subject: refund approval request // 8377078416
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 5 Jul 2020 06:36:04 -0700 (MST)

Hi Sachin, 

With reference to the order number: 8377078416 
AWB: FP04191000805 

Kuwait order placed on April 11, 2020 and showing delivered on April 27, 2020. The customer reported to us on April 27, 2020 that he has not received this order. The case was forwarded to LMG Kuwait to share the POD regarding the same on the same date and has been escalated to them since then multiple times however, we have not received a single response since now. The concerned email address is [email-masked]. 

The customer has recently responded and mentioned that he has raised this to MOC. Kindly advise if we can go ahead mark this as lost in transit and initiate a refund for the same as this seems to be a wrong delivery case. 

The customer is shopping with us since March 20, 2020 and has placed 3 orders so far with a total value of KWD 98.21. The value of this order is KWD 56.46. 
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Kindly assist in closing this on priority. Thank you for your help! 
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Thanks & Regards, 
Seeta Kunwar