Subject: refund approval // 9776361390
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 5 Jul 2020 06:34:12 -0700 (MST)

Hi Sachin, 

Kindly advise on priority. 

With reference to the order number: 9776361390 
AWB: FP0411000026 

UAE order placed on April 7, 2020, and is showing delivered on April 13, 2020. The customer reported to us on April 16, 2020 that they have not received their order and provided their correct contact number which is 0559377350. 

We have escalated to LMG multiple times to confirm where was this delivered and to share proof of delivery regarding the same. However, we have not received a response since then. Please find attached recent email communication. 

Kindly assist in receiving a response from LMG regarding this and advise if a refund can be authorized in this case as the case is pending for almost over a month now. 

The order value is AED 169.3. The customer has been shopping with us since Aug 2019 and has a total of 5 completed orders at this time valuing a total of AED 565.5. 

Thank you for your help! 

Thanks & Regards, 
Seeta Kunwar