Subject: Re: missing item // 6483080650
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 5 Jul 2020 06:27:30 -0700 (MST)

Hi Team, 

With reference to the order number: 6483080650, the customer placed the order for 5 items and as per the hybris all items were delivered. However, the customer is claiming that he didn't receive 3 items. 

So we request you to check this concern and assist us with this case. 

Details of missing items are: 
162181756 - - Al Waha Leather Slip-On Arabic Sandals with Toe Ring Q 1, SAR99.00 
162213223 - - Duchini Criss Cross Strap Arabic Sandals Q 1, SAR119.00 
162202950 - - Plain Woven Top with V-neck and Short Sleeves Q 1, SAR69.00 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 5 July, 2020 18:34:23 
Subject: missing item // 6483080650 

Hi Team, 

Problem Statement: missing item 
Order Date : Apr 17, 2020 
Order ID: 6483080650 
Return Tracking ID: 45944174113 
Assistance Required: need urgent refund of missing item. 

Issue Description: With the reference order ID 6483080650 and tracking ID 45944174113, the customer has placed his order on Apr 17, 2020. Now the customer has received incomplete order. 

he is looking for his missing items: 
162181756 - - Al Waha Leather Slip-On Arabic Sandals with Toe Ring Q 1, SAR99.00 
162213223 - - Duchini Criss Cross Strap Arabic Sandals Q 1, SAR119.00 
162202950 - - Plain Woven Top with V-neck and Short Sleeves Q 1, SAR69.00 

kindly look into the concern and advise us further. 

Best regards 
Ataullah