Subject: RE: Customer requesting for a call back.
From: Mohd Imran <[email-masked]>
To: Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Amani Khraisat <[email-masked]>, Ali Mkhaimer <[email-masked]>, "[email-masked]" <[email-masked]>, ccwebteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nour Hanayneh <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Sun, 5 Jul 2020 11:38:33 +0000

Hi Team,

Please do the needful.

Regards
Imran

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 4, 2020 7:12 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Customer requesting for a call back.
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly arrange a call back for below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 4 July, 2020 20:26:04
Subject: Customer requesting for a call back.

Dear Team,
With regards to Ticket ID 1051382, Order ID 9782341279, the online tracking is showing that the order was returned to WH on May 27, but the system is showing as Shipped.

Customer is requesting a call back.

Customer Name: Analyn Dupla
Customer Number: +971-582517420

Problem Statement: Refund Not Processed
Order Date : May 12, 2020
Order ID: 9782341279
Return Tracking ID: 1000006674937
Assistance Required: Process refund asap.

Issue Description: The items were returned back to WH on May 27. The refund is pending since then. Kindly process the refund on priority.

Regards,
Nikhil

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