Subject: RE: Refund issue- 8374114102
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>, Lessin Kumar <[email-masked]>, Harish Thakor <[email-masked]>
Date: Sun, 5 Jul 2020 10:00:54 +0000

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>,

Please process refund to customer bank’s account ASAP. 8374114102

Bank details updated in cscockpit.

Regards,
Malik Ismail
From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, July 3, 2020 7:34 PM
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: Refund issue- 8374114102

External email sender, please take precaution.
Hi Malik,

Kind reminder!

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 28 June, 2020 23:13:37
Subject: Re: Refund issue- 8374114102

Hi Malik,

Please assist.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "lessin kumar" <[email-masked]<mailto:[email-masked]>>, "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>, "Harish thakor" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 May, 2020 21:27:23
Subject: Re: Refund issue- 8374114102

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 May, 2020 16:01:04
Subject: Refund issue- 8374114102

Hi Team,

Ticket number: 797604
Problem Statement: Refund issue
Order Date: Mar 25, 2020
Order ID: 8374114102
RMA: 42947010

Assistance Required: Need urgent refund.

Issue Description: The refund for this order is showing "BANK_TRANSFER_IN_PROGRESS" and we have updated the customer bank details.

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise.

Thank you for your help!

Regards,
Shivani

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