Subject: Re: [#1126431] - Order #6469622364
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 5 Jul 2020 01:45:50 -0700 (MST)

Hi Jessie, 

Response has been sent. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 5 July, 2020 13:35:23 
Subject: FW: [#1126431] - Order #6469622364 

Hi Team, 

Please action the below. 

From: jashbeerali <[email-masked]> 
Sent: Sunday, July 5, 2020 12:03 PM 
To: Centrepoint <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Re: [#1126431] - Order #6469622364 

External email sender, please take precaution. 

Dear Concern, 

Thanks for your concern, 

It's been said that I will get a call from your courier partner within the next day. 

9 Days have passed & I did not receive any calls from your or delivery partner's end. 

What sought service is this. Very Disappointed. 

I already said to you, I don't want to waste time by sending emails & waiting for your delivery partner. I can deliver it in your store in Riyadh Gallery. 

Kindly do the needful. 

Regards, 

JASHBEER ALI 

On Fri, Jun 26, 2020 at 11:17 AM Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Jashbeer, 

Thank you for your prompt response. 

We sincerely apologize for the delay in getting back to you and for the inconvenience caused however, we are unable to arrange the collection at a store at this time as the order has already passed the 14 days. We have however, arranged for a collection with the courier partner again and have asked them to contact and collect the items from you by tomorrow max. 

Please do let us know if you do not receive any call by tomorrow on +966556982430 and we will be happy to get in touch with them again. 

​ 

Hope this helps and have a great day! Stay Safe! 

Your Friends, 

The Support Team 

1126431:1125156 

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