Subject: RE: POD ticket ID 1153452
From: Saikat Das <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Muzahir Abbas <[email-masked]>, Ashish Karini <[email-masked]>
Date: Sun, 5 Jul 2020 06:31:33 +0000

Hi Team,

Kindly update customer’s new contact number, as courier unable to contact with the customer.

Thanks and regards,
Saikat Das

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, July 4, 2020 7:18 PM
To: Saikat Das <[email-masked]>; Muzahir Abbas <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Ammar Asif <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: POD ticket ID 1153452

External email sender, please take precaution.
Hi Team,

Any update on below case.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "saikat das" <[email-masked]<mailto:[email-masked]>>, "muzahir abbas" <[email-masked]<mailto:[email-masked]>>, "Ashish Karini" <[email-masked]<mailto:[email-masked]>>
Cc: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 19:46:14
Subject: POD ticket ID 1153452

Hi Team,

Problem Statement: Need POD
Order Date : May 17, 2020
Order ID: 9783136732
Tracking ID:  FP0518000646
Assistance Required: Need Urgent POD
Issue Description: The order was shipped from our side on 5/18/20 and as per hybris the order delivered to customer on 5/20/20 , But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 13 June, 2020 11:18:36
Subject: POD ticket ID 1153452

Problem Statement: proof of delivery
Order Date : May 17, 2020
Order ID: 9783136732
Tracking ID: FP0518000646
Assistance Required: Need urgent POD

Issue Description: the customer has placed his order on May 17, 2020 with the order id 9783136732, but as per your record , it says that the order has been delivered but the customer is saying that he did not receive the order yet.
please do needful.

Best regards
Ammar asif

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#1186947] -
From: Saikat Das <[email-masked]>
To: Max <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Ashish Karini <[email-masked]>, Muzahir Abbas <[email-masked]>
Date: Sun, 28 Jun 2020 04:47:09 +0000

Hi Team,

For Order No. FP0518000646, Customer contact number given in system is not reachable, kindly update new contact number of customer.

Thanks and regards,

Saikat Das

From: Muzahir Abbas <[email-masked]>
Sent: Friday, June 26, 2020 4:45 PM
To: Max <[email-masked]>; Saikat Das <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#1186947] -

Dear Team,

Reference to the below email, Please be informed  that,  the driver who delivered this order is not working with us anymore, we are trying to reach him  because he didn't upload proper POD. We are working on this matter , as soon as we get proper information, will update you accordingly.

Regards,

Abbas

Sent from Mail<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgo.microsoft.com%2Ffwlink%2F%3FLinkId%3D550986&data=02%7C01%7Csaikat.das%40landmarkgroup.com%7Cf7eee85db1fa43ac536408d819ceb237%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637287722840064262&sdata=BwqjYev%2F2hRq8QYFsRIzJjsrmdxwUCo5O3Qy90Qgg%2FQ%3D&reserved=0> for Windows 10

From: Max<mailto:[email-masked]>
Sent: 26 June 2020 13:45
To: Saikat Das<mailto:[email-masked]>; Muzahir Abbas<mailto:[email-masked]>; Ashish Karini<mailto:[email-masked]>
Cc: Escalations Dxbteam<mailto:[email-masked]>
Subject: Fwd: [#1186947] -

External email sender, please take precaution.

Problem Statement: proof of delivery
Order Date : May 17, 2020
Order ID: 9783136732
Tracking ID: FP0518000646
Assistance Required: Need urgent POD

Issue Description: the customer has placed his order on May 17, 2020 with the order id 9783136732, but as per your record , it says that the order has been delivered but the customer is saying that he did not receive the order yet.
please do needful.

Best regards
Ammar asif

1186947:1125156