Subject: ON_VALIDATION_CANCELLED Refund issue KNET
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 4 Jul 2020 23:31:04 -0700 (MST)

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date : ​ Jun 18, 2020 
Order ID: ​ 8388353145 
Total Price: ​ KWD9.00 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
​and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah