Subject: Refund Issue Order ID: 6472779892
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 4 Jul 2020 09:10:45 -0700 (MST)

Hi Team, 

With reference to order # 6472779892 
RMA: 23821271 

As per hybris the refund has been processed from our side on 03 June 2020 . but customer is claiming that he is still not received the refund on account. kindly check and update us the refund status. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 28 June, 2020 12:47:01 
Subject: Refund Issue Order ID: 6472779892 

Hi Team, 

Problem Statement: Refund Issue 
Order Date : Mar 25, 2020 
Order ID: 6472779892 
RMA: 23821271 

Issue Description: Order was placed on Mar 25, 2020 and the refund has been initiated on Jun 03, 2020 but customer said that he has not received any refund, Kindly check and update us to do the needful. 

Regards, 
Ebrahim Hageb