Subject: Customer requesting for a call back.
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 4 Jul 2020 08:12:27 -0700 (MST)

Hi Team, 

Kindly arrange a call back for below case. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 4 July, 2020 20:26:04 
Subject: Customer requesting for a call back. 

Dear Team, 
With regards to Ticket ID 1051382, Order ID 9782341279, the online tracking is showing that the order was returned to WH on May 27, but the system is showing as Shipped. 

Customer is requesting a call back. 

Customer Name: Analyn Dupla 
Customer Number: +971-582517420 

Problem Statement: Refund Not Processed 
Order Date : May 12, 2020 
Order ID: 9782341279 
Return Tracking ID: 1000006674937 
Assistance Required: Process refund asap. 

Issue Description: The items were returned back to WH on May 27. The refund is pending since then. Kindly process the refund on priority. 

Regards, 
Nikhil