Subject: RE: Refund approval: Case id - 962493, Order ID: 6485296700
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 4 Jul 2020 11:53:50 +0000

Ok, process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, July 4, 2020 11:02 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval: Case id - 962493, Order ID: 6485296700

External email sender, please take precaution.
Hi Sachin.

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 21:46:10
Subject: Refund approval: Case id - 962493, Order ID: 6485296700

Hi Team,

We request you to please approve the refund for the below item as we are not getting any response from the warehouse.

Problem Statement: The customer has reported to us that he has not received the item (160841915 - - Juniors Baby Rocker Activity Walker)

Case id - 962493
Order Date: 4/23/2020
Delivery Date: 5/17/2020
Order ID: 6485296700
Tracking ID: FP05190001200

Item name: 160841915 - - Juniors Baby Rocker Activity Walker
Item cost: SAR 248

Assistance Required: Need the missing item

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped both the items.

Kindly look into the issue and suggest the next step to be followed up.

Regards,
Manish

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