Subject: Order not found on hubris
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: escalations dxbteam <[email-masked]>, Haedar Mohammad <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 4 Jul 2020 04:20:32 -0700 (MST)

Hi Team, 

With reference to customer email # [email-masked] 

Customer saying that i have placed an order and the amount has been deducted but the order is not placed, We have checked on hybris but we did not get any order. 
Customer has shared the transaction ID and the all details regarding that. Kindly check and assist us on this case. 

Merchant tracking number: 159276705400077927 
Reference number: 017350030649 
Payment ID: 101202017333528963 
Amount: 65.150KWD 
Date: . 21-06-2020 

Thank you for your help. 

Regards, 
Fauzan