Subject: RE: Urgent refund - Case id - 883546 Order Number: 9778821035
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Jul 2020 02:18:04 -0700 (PDT)

Dear team,

The order has already been canceled. But the physical shipment has not been received from your end. You may proceed with the refund.

Best regards

Lubna Shehadeh

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 4/7/2020 12:20 PM GMT+04:00

To: [email-masked]; [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: Urgent refund - Case id - 883546 Order Number: 9778821035

Hi Team,

Order Number: 9778821035

Order Created: 4/19/2020

AWB - S000978936803

Please cancel the delivery and return the order back to the WH so we can refund the customer as the customer no longer wants the order.

Regards

Shakeeb

From: "Manish Kumar" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>

Sent: Thursday, 25 June, 2020 10:20:21

Subject: Urgent refund - Case id - 883546 Order Number: 9778821035

Hi Team,

Please help us to process the refund for the below order.

Problem statement - The customer no longer wishes to get his order.

Case id - 883546

Order Number: 9778821035

Order Created: 4/19/2020

AWB - S000978936803

Assistant required: Urgent refund

Kindly note that it been one month since the order is been placed and still not delivered to the customer.

Regards,

Manish