Subject: Re: Urgent refund: Case id - 704210 Order Number: 8373140946
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 4 Jul 2020 01:41:13 -0700 (MST)

If the customer confirms that he returned the order, raise Jira and ask them to process the RMA, 
we should close the case it is pending since 3 months 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 13:58:37 
Subject: Urgent refund: Case id - 704210 Order Number: 8373140946 

Hi Team, 

Please help us to process the below refund as it has been pending for 3 months. 
Problem statement: Refund Not initiated yet 

Case id - 704210 
Order Number: 8373140946 
Order Created: 3/17/2020 
Tracking id - 1008042070 

Assistance Required: We request you to please check if we have received the item at the warehouse and process the refund for the same. 

Kindly note that as per tracking the item has been returned to the warehouse on 3/26/2020 still the refund for the same has not been initiated. 

Regards, 
Manish