Subject: Re: Refund Delay: Case id - 920146 Order Number: 6470425248
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 4 Jul 2020 00:14:47 -0700 (MST)

Hi Manish, 

There is new RMA has been created on hybris, however as per the tracking ID and the collection ref in the ticket it is showing cancelled, 
Please check with the customer to provide the AWB if he has any ? 
if he does not explain everything to the concept head and ask for advise 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 22:22:32 
Subject: Refund Delay: Case id - 920146 Order Number: 6470425248 

Hi Team, 

Problem statement: Refund Not initiated yet 

Case id - 920146 
Order Number: 6470425248 
Order Created: 3/17/2020 
Tracking id - 45758464850 

Return request created: 3/19/2020 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse still the refund for the same has not been initiated. 

Regards, 
Manish