Subject: Re: Refund approval: Case id - 962493, Order ID: 6485296700
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 4 Jul 2020 00:01:35 -0700 (MST)

Hi Sachin. 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 21:46:10 
Subject: Refund approval: Case id - 962493, Order ID: 6485296700 

Hi Team, 

We request you to please approve the refund for the below item as we are not getting any response from the warehouse. 

Problem Statement: The customer has reported to us that he has not received the item (160841915 - - Juniors Baby Rocker Activity Walker) 

Case id - 962493 
Order Date: 4/23/2020 
Delivery Date: 5/17/2020 
Order ID: 6485296700 
Tracking ID: FP05190001200 

Item name: 160841915 - - Juniors Baby Rocker Activity Walker 
Item cost: SAR 248 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped both the items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish