Subject: Re: POD //// 9781003554
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, [email-masked]
Date: Fri, 3 Jul 2020 23:37:35 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 19:53:34 
Subject: POD //// 9781003554 

Hi Team, 

Ticket number: 984131 
Order Date : May 4, 2020 
Delivery Date: May 7, 2020 
Order ID: 9781003554 
Tracking ID: FP0504000953 

Assistance Required: Need urgent proof of delivery. 

Issue Description: The customer reported that she did not receive the order. 

We have already escalated this case to concern team but did not get any response so far and the total cost of the order is AED 132. 

Please share the poof of delivery with the ID proof as customer is chasing us for the refund now. 

Thank you for your help! 

Regards, 
Shivan