Subject: Re: Double Deduction "8386557685"
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 3 Jul 2020 07:24:21 -0700 (MST)

Hi Malik. 

PFA and advise regarding the following concern. 

Regards 
Shakeeb 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 23 June, 2020 15:46:33 
Subject: Double Deduction "8386557685" 

Hi Team, 

Order Number: 8386557685 
Customer: Merve Cologlu 
Order Created: Jun 7, 2020 

Customer Contact: + 96594125770 

The amount of the order is KWD 79.14. 

Related KWD 79.14 amount has been debited twice from the customer's account, as shown within the attached bank statement. 

The payment is done by KNET . 

As per customer, the payment was shown failed first but the amount was deducted. 

Then another attempt at paying was successful. All the screenshots have been attached, please check. 

This issue resulted in double payment from the account, please refund excessive payment of KWD 79.14 back to his account. 

Thanks for the assistance. 

Regards, 
Abhishek Sisodia