Subject: Re: Escalate - 987688
From: Shakeeb Arsalan <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 3 Jul 2020 04:32:57 -0700 (MST)

raise Jira and refund 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 3 July, 2020 16:53:40 
Subject: Escalate - 987688 

Dear Team, 
Kindly escalate his case as customer is furious for the refund and he has requested a call back as well. 

Problem Statement: Late Shipping 
Order Date : 27/04/2020 
Order ID: 9780045042 
Tracking ID: FP0428000902 
Assistance Required: Need Urgent Delivery 

Issue Description: As per the Hybris the shipment is shipped on 28/04/2020, but as per the online tracking the shipment is not yet picked by the courier. 

Kindly arrange a call back and request for the refund asap. 

Customer Name: Ashutosh Rungta 
Customer Mobile No: +971558872706 
Customer Email ID: [ mailto:[email-masked] | [email-masked] ] 

Regards, 
Nikhil