Subject: Escalate - 987688
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Fri, 3 Jul 2020 16:53:40 +0530

Dear Team,

Kindly escalate his case as customer is furious for the refund and he has
requested a call back as well.

Problem Statement:  Late Shipping
Order Date : 27/04/2020
Order ID: 9780045042
Tracking ID: FP0428000902
Assistance Required: Need Urgent Delivery

Issue Description: As per the Hybris the shipment is shipped on 28/04/2020,
but as per the online tracking the shipment is not yet picked by the
courier.

Kindly arrange a call back and request for the refund asap.

Customer Name: Ashutosh Rungta
Customer Mobile No: +971558872706
Customer Email ID: [email-masked]

Regards,
Nikhil