Subject: Re: Refund Approval #6476318738
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Otto Vangraan <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 3 Jul 2020 02:31:14 -0700 (MST)

Hi Prakash, 

Please advise regarding the following concern. 

Regards 
shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Otto Vangraan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 22 June, 2020 16:04:57 
Subject: Refund Approval #6476318738 

Hi Team 

ًWith reference to Order ID: 6476318738 ​ 
Order Date : 02-Apr-2020 
Tracking ID: 290083136209 
Issue Description: order was placed on 02-Apr-2020 and was shipped to SMSA on 4/4/20 , However as per SMSA website the order has been returned to shipper on 23-April-2020 and the status on hybris is Delivered and we can not see any refund or RMA for the order as it not delivered to customer. 
We have escalated many times to Conloc to process the refund but no response. 

Kindly assist us if we can manually refund for the order. 

Regards, 
Fauzan