Subject: Re: sdad Refund issue // 1139347 // 6479657142
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 2 Jul 2020 10:57:38 -0700 (MST)

Hi Ala, 

Kindly ask customer to share the branch name. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 2 July, 2020 17:59:29 
Subject: sdad Refund issue // 1139347 // 6479657142 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date :Apr 10, 2020 
ticket id : 1139347 
Order ID: 6479657142 
Total Price: SAR464 
Identifier: SADAD 
Assistance Required: Need to check and refund 

Issue Description: The refund has been successful but customer still clime that he didn't receive any amount in his account 
and send his account statement and details 

branch name : Al-Rajhi Bank 
Account name: Muhammad Abdul Rahman Al-Ali 
Account Number: 511000010006082001964 
IBAN: SA45 8000 0511 6080 1200 1964 

Best Regards 
ala aldin