Subject: On Validation Order Order ID: 8389430024
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 2 Jul 2020 10:23:47 -0700 (MST)

Hi Team, 

With reference to Order # 8389430024 
Hybris Ticket : 03339008 

The order marked as ON VALIDATION CANCELLED and customer was paid by Knet, and till now the refund not processed, kindly check and do the needful. 

Regards, 
Fauzan 

From: "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 2 July, 2020 12:54:21 
Subject: On Validation Order Order ID: 8389430024 

Hi Team, 

Problem Statement: On Validation Order 
Order Date : Jun 25, 2020 
Order ID: 8389430024 

Issue Description: The order was on Jun 25, 2020 but hybris status showing that it is on validation as customer already payed and the customer is chasing us for her order. 

Regards, 
Abdulaziz Ghilan