Subject: Missing Order ID: 6492886902
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: Aessam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Haedar Mohammad <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 2 Jul 2020 06:51:08 -0700 (MST)

Hi Prakash, 

Hope you are doing well. 

With reference to the order number 6492886902, the order was marked as delivered under tracking number S001324988826. However, the customer contacted us informing that he didn't receive the order. 

The order cost is SAR 451, this is the 1st order of the customer. So kindly let us know whether we can initiate a refund for this order. 

Thanks & Regards, 
Seeta Kunwar 

From: "nali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Aessam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Haedar Mohammad" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 2 July, 2020 14:32:55 
Subject: Re: POD , Order ID: 6492886902 

Hi Seeta, 
Here is the POD 

On Thu, Jul 2, 2020 at 11:12 AM Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

With reference to tracking number S001324988826, the order is marked as delivered but the customer is claiming that he didn't receive the order, so we request you to provide us proof of delivery ASAP. 

Thanks & Regards, 
Seeta Kunwar 

From: "Haedar Mohammad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 1 July, 2020 21:00:31 
Subject: POD , Order ID: 6492886902 

Hi Team 
there is no answer from shipa 
please check 
regards 
haedar 

Hi Team, 

Problem Statement: Need POD 
Order Date : May 19, 2020 
Order ID: 6492886902 
Tracking ID: S001324988826 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 31/03/2020 and as per shipa website the order delivered to customer on ​5/26/20, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 

-- 
Numan Ali 
Operations 
[ http://shipa.com/logistics-for-business/shipa-delivery/ ] 
M: +966594621571 
[ mailto:[email-masked] | [email-masked] ] 
[ http://shipa.com/logistics-for-business/shipa-delivery/ | shipa.com/delivery ]