Subject: RE: Missing items 6481421509
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, Escalations Dxbteam <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Thu, 2 Jul 2020 13:40:11 +0000

Ok, process refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, July 2, 2020 12:57 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]>; Algaili Ahmed <[email-masked]>
Subject: Missing items 6481421509
Importance: High

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Missing items
Order Date :Apr 13, 2020
Order ID: 6481421509
Tracking ID: ​290087905760
Assistance Required: Need missing item
Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side.
The missing item is ​160209050 - - Mickey Mouse Printed Adjustable Rocker SAR303.00

We have escalated to WH but have not got any response. kindly advice if we can manually refund for the item.

Regards,
Fauzan

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ali Atef" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 May, 2020 22:00:06
Subject: Re: Missing items 6481421509

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Ali Atef" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 24 May, 2020 16:53:18
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date :Apr 13, 2020
Order ID: 6481421509
Tracking ID: ​290087905760
Assistance Required: Need missing item
Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side.

The missing item is ​160209050 - - Mickey Mouse Printed Adjustable Rocker

Regards,
Atef

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