Subject: Missing items 6481421509
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, escalations dxbteam <[email-masked]>, Algaili Ahmed <[email-masked]>
Date: Thu, 2 Jul 2020 01:57:26 -0700 (MST)

Hi Sachin, 

Problem Statement: Missing items 
Order Date : Apr 13, 202 0 
Order ID: 6481421509 
Tracking ID: ​ 290087905760 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side. 
The missing item is ​ 160209050 - - Mickey Mouse Printed Adjustable Rocker SAR303.00 

We have escalated to WH but have not got any response. kindly advice if we can manually refund for the item. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ali Atef" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 28 May, 2020 22:00:06 
Subject: Re: Missing items 6481421509 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 24 May, 2020 16:53:18 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 
Order Date :Apr 13, 2020 
Order ID: 6481421509 
Tracking ID: ​290087905760 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 2 items but as per the customer he/she has only received 1 items, Under the consignment details we can see that all 2 items has been shipped/Delivered from our side. 

The missing item is ​160209050 - - Mickey Mouse Printed Adjustable Rocker 

Regards, 
Atef