Subject: RE: Arrange call back 9774699101
From: Mohd Imran <[email-masked]>
To: Rawan Barghouth <[email-masked]>, Ali Mkhaimer <[email-masked]>, Rawan Barghouth <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Saeed Khawaldeh <[email-masked]>, "[email-masked]" <[email-masked]>, ccwebteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nour Hanayneh <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 2 Jul 2020 07:30:16 +0000

Hi Team,

Please do the needful.

Regards
Imran

From: Shakeeb Arsalan <[email-masked]>
Sent: Wednesday, July 1, 2020 7:51 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Arrange call back 9774699101

External email sender, please take precaution.
Hi Team,

Please arrange call back for the following customer as he wants somebody to update him regarding the refund.

Customer Name: Salman Ibrahim
Customer Mobile No: 0501211575

Pls do the needful

N<callto:0501211575>ote : the issue has been added in the manual refund sheet and raised to conlc.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "con loc" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 July, 2020 21:16:46
Subject: Re: Refund 9774699101

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 1 July, 2020 21:01:35
Subject: Customer requesting for a call and asking why refund is getting delayed - Ticket ID 660491

Dear Team,
Problem Statement: Refund Not Processed
Order Date : Mar 28, 2020
Order ID: 9774699101
Return Tracking ID: 45903143204
RMA : 42937107
Returned items : 162078661 - 162205651
Assistance Required: Process refund asap.

Issue Description: The returned items were collected and returned back to WH on May 02. The refund is pending since then. Kindly process the refund on priority.

The customer wants to be contacted by phone. Manual Refund Sheet updated.

Regards,
Nikhil

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