Subject: Re: Arrange call back 9774699101
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 1 Jul 2020 08:50:30 -0700 (MST)

Hi Team, 

Please arrange call back for the following customer as he wants somebody to update him regarding the refund. 

Customer Name: Salman Ibrahim 
Customer Mobile No: [ callto:0501211575 | 0501211575Pls do the needfulN ] ote : the issue has been added in the manual refund sheet and raised to conlc. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "con loc" <[email-masked]>, "Dipesh Regmi" <[email-masked]>, "deepak damodaran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 1 July, 2020 21:16:46 
Subject: Re: Refund 9774699101 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 1 July, 2020 21:01:35 
Subject: Customer requesting for a call and asking why refund is getting delayed - Ticket ID 660491 

Dear Team, 
Problem Statement: Refund Not Processed 
Order Date : Mar 28, 2020 
Order ID: 9774699101 
Return Tracking ID: 45903143204 
RMA : 42937107 
Returned items : 162078661 - 162205651 
Assistance Required: Process refund asap. 

Issue Description: The returned items were collected and returned back to WH on May 02. The refund is pending since then. Kindly process the refund on priority. 

The customer wants to be contacted by phone. Manual Refund Sheet updated. 

Regards, 
Nikhil