Subject: Re: Knet refund issue case ID 1169341
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 1 Jul 2020 05:02:05 -0700 (MST)

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 30 June, 2020 14:11:18 
Subject: Knet refund issue case ID 1169341 

Problem Statement: refund not processed 
Order Date : Apr 14, 2020 
Order ID: 8377744097 
Tracking ID: 100041414660 
Assistance Required: Need urgent ​refund 
Rma : 53158505 

Issue Description: the customer has placed his order on Apr 14, 2020 with the order id 8377744097, but ​his order is marked NDR and the rma status is refund processed but there is no refund follow on in payment history section 

​kindly look into the concern and do needful. 

Best regards 
Ammar asif