Subject: New comment - [#968361] 8378676313 - FP04191000972: Late Delivery
From: Splash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 01 Jul 2020 08:51:01 +0000

There is a new comment in the ticket submitted by Olm.kuwait to HelpSPAE   Comment added by : Jessie Kathleen Go Caparas  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi Varun,</div>
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<div class="MsoNormal">Here’s another issue and this order has been added in the manual refunds sheet to be updated by SCM for more than a month now but nothing has happened.</div>
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<div class="MsoNormal">Customer is chasing for the refund and is insisting we get it done asap.</div>
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<div class="MsoNormal">Requesting you to provide approval to refund KWD 28.50. This is the customer’s first order with us.</div>
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<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, June 18, 2020 6:18 PM<br>
<b>To:</b> olm kuwait &lt;[email-masked]&gt;<br>
<b>Cc:</b> Midhun Madhu &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#968361] - 8378676313 - FP04191000972: Late Delivery</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal" style="line-height:115%"><span style="font-size:11.5pt;line-height:115%">Dear Team,</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style="font-size:11.5pt;line-height:115%">Kindly arrange an urgent delivery.</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style="font-size:11.5pt;line-height:115%">Order number: 8378676313</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style="font-size:11.5pt;line-height:115%">AWB: FP04191000972</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style="font-size:11.5pt;line-height:115%">Best Regards,</span></div>
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<div class="MsoNormal" style="line-height:115%"><span style="font-size:11.5pt;line-height:115%">Amneh Darras</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247;background:white'>Backoffice | Crystel</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#183247'><br>
<span style="background:white"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></span><span style="font-size:11.5pt;color:black">
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 18 Jun at 1:43 PM
<span class="separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>​kind reminder</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">968361:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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