Subject: RE: late collection case ID 901935
From: ALL RUH OPS - Landmark <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, ALL RUH OPS - Landmark <[email-masked]>, Ramez Grada <[email-masked]>, AbdelKader Salameh <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 1 Jul 2020 07:19:53 +0000

Dear,

Collection was cancelled as shipment was not ready.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<http://www.twitter.com/aramex>   <http://www.facebook.com/aramex>    <http://www.linkedin.com/companies/11516>

For a greener planet, please don’t print this email unless necessary.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, June 30, 2020 8:57 PM
To: ALL RUH OPS - Landmark <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; Ramez Grada <[email-masked]>; AbdelKader Salameh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Ammar Asif <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; [email-masked]
Subject: late collection case ID 901935
Importance: High

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

With reference to order #6482590037
Tracking ID: 45961221106
Reference ID: F24BE07
The return request was created on 24 Jun 2020 and till now the item has not collected from the customer so kindly arrange the collection on priority basis.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 30 June, 2020 10:41:06
Subject: late collection case ID 901935

Problem Statement: late collection
Order Date : Apr 16, 2020
Order ID: 6482590037
Tracking ID: S000931416675
return tracking ID : 45961221106;F24BE07

Assistance Required: Need urgent collection.

Issue Description: the customer has placed his order on Apr 16, 2020 with the order id 6479012200, and he raised return request but the item has not been collected yet.
and now the status of the return tracking ID is cancelled and i got  the remark from the courier partner that the  shipment  in not ready. while the customer is waiting for the courier partner to collect the items.

please do needful.
regards
ammar asif