Subject: RE: refund of missing item ticket ID 1050278
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Ammar Asif <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 1 Jul 2020 04:32:01 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, June 30, 2020 10:12 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Ammar Asif <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: refund of missing item ticket ID 1050278
Importance: High

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Missing items
Order Date : 06-Apr-2020
Order ID:  6478210096
Tracking ID: 290084098209
Assistance Required: Need Refund Approval
Issue Description: Customer placed order for 6 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all 6 items has been shipped/Delivered from our side.
The missing item is 162030199 - - Juniors Aberdeen Travel Cot SAR279.00

We have escalated to WH many times but we are not getting any response.

Kindly advice us if we can manually refund for the item.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 18 June, 2020 19:44:03
Subject: refund of missing item ticket ID 1050278

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 13 June, 2020 10:24:28
Subject: refund of missing item ticket ID 1050278

Problem Statement: missing item
Order Date : Apr 6, 2020
Order ID: 6478210096
Tracking ID: 290084098209
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6478210096 and tracking ID 290084098209 , the customer has placed his order on Apr 6, 2020. Now the customer has received incomplete order.
he is looking for his missing item.
162030199 - - Juniors Aberdeen Travel Cot SAR279.00

kindly look into the concern and do needful.

Best regards
Ammar Asif

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