Subject: Re: Refund process for missing item ticket ID 1055301
From: Mike Bermingham <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 1 Jul 2020 04:14:34 +0000

Please refund

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________________________________
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, June 30, 2020 10:23:22 PM
To: Mike Bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund process for missing item ticket ID 1055301

External email sender, please take precaution.

Hi Mike,

Problem Statement: Missing items
Order Date : 04-May-2020
Order ID:  6488648292
Tracking ID: S001172099707
Assistance Required: Need Refund Approval
Issue Description: Customer placed order for 10 items but as per the customer he/she has only received 9 items, Under the consignment details we can see that all 10 items has been shipped/Delivered from our side.
162127830 - - Arabic Vibes Mirror Top Accent Table - 41x41x56 cms SAR179.00

We have escalated to WH many times but we are not getting any response.

Kindly advice us if we can manually refund for the item.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]>
To: "Arish Laila" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]>
Sent: Friday, 19 June, 2020 13:25:43
Subject: Re: refund process for missing item ticket ID 1055301

Hi Team,

With the reference to the order number : 6488648292,the customer is complaining about the missing item of 162127830 Arabic Vibes Mirror Top Accent Table - 41x41x56 cms, cost is SAR179.00.

As per the hybris all items has been already delivered to the customer under tracking id : S001172099707. Can you please check and let us know what we have to do in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Friday, 19 June, 2020 11:58:54
Subject: Re: refund process for missing item ticket ID 1055301

Hi team,
any update?
________________________________
From: "Ammar Asif" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Wednesday, 17 June, 2020 20:02:06
Subject: Re: refund process for missing item ticket ID 1055301

Hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Tuesday, 9 June, 2020 17:09:51
Subject: Re: refund process for missing item ticket ID 1055301

Hi team,
any update?

________________________________
From: "Ammar Asif" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Tuesday, 2 June, 2020 16:19:12
Subject: refund process for missing item ticket ID 1055301

Problem Statement: missing item
Order Date : May 4, 2020
Order ID: 6488648292
Tracking ID: S001172099707
Assistance Required: need urgent refund of missing item.

Issue Description: With the reference order ID 6488648292 and tracking ID S001172099707, the customer has placed his order on May 4, 2020. Now the customer has received incomplete order.
he is looking for his missing item.

162127830 - - Arabic Vibes Mirror Top Accent Table - 41x41x56 cms SAR179.00

kindly look into the concern and do needful.

Best regards
Ammar Asif

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