Subject: RE: SADAD refund - MOC complaint - Ticket ID 997887
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 30 Jun 2020 10:09:55 +0000

Hi Fauzan,

Noted.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Tuesday, June 30, 2020 2:07 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: SADAD refund - MOC complaint - Ticket ID 997887
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly find the bank details for order #6488388428

Account Holder Name : Ahmed Gamal Mohamed Rizk
Bank Name : Al Rajhi bank
Branch: Main Branch
Account Number : 387000010006080035437
IBAN: SA0480000387608010035437

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 30 June, 2020 15:07:57
Subject: SADAD refund - MOC complaint - Ticket ID 997887

Dear Team,
Problem Statement: Refund Not Processed
Order Date : May 03, 2020
Order ID: 6488388428
Return Tracking ID: Not Picked from the Store
Store ID: Max60112
Assistance Required: Process refund asap.

Issue Description: The order is marked as Not Picked, but the refund is not yet processed. Kindly process the refund.

I have raised Jira for bank details addition today. Customer is threatening for complaint to MOC.

Regards,
Nikhil

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com