Subject: SADAD refund - MOC complaint - Ticket ID 997887
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 30 Jun 2020 03:06:43 -0700 (MST)

Hi Team, 

Kindly find the bank details for order # 6488388428 

Account Holder Name : Ahmed Gamal Mohamed Rizk 
Bank Name : Al Rajhi bank 
Branch: Main Branch 
Account Number : 387000010006080035437 
IBAN: SA0480000387608010035437 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 30 June, 2020 15:07:57 
Subject: SADAD refund - MOC complaint - Ticket ID 997887 

Dear Team, 
Problem Statement: Refund Not Processed 
Order Date : May 03, 2020 
Order ID: 6488388428 
Return Tracking ID: Not Picked from the Store 
Store ID: Max60112 
Assistance Required: Process refund asap. 

Issue Description: The order is marked as Not Picked, but the refund is not yet processed. Kindly process the refund. 

I have raised Jira for bank details addition today. Customer is threatening for complaint to MOC. 

Regards, 
Nikhil