Subject: Re: Missing item: Case id - 795650, Order ID: 9777325943
From: Shakeeb Arsalan <[email-masked]>
To: con loc <[email-masked]>
Cc: hamza hafeez <[email-masked]>, chester dsouza <[email-masked]>, Seeta Seeta <[email-masked]>, Lalit Ratnala <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Rasal Rana <[email-masked]>, deepak damodaran <[email-masked]>, manjit gurung <[email-masked]>
Date: Sun, 28 Jun 2020 10:41:44 -0700 (MST)

Hi Team, 

RMA 43182939 has been created. 
Please check & Process. 

Regards 
Shakeeb 

From: "con loc" <[email-masked]> 
To: "hamza hafeez" <[email-masked]> 
Cc: "chester dsouza" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Lalit Ratnala" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rasal Rana" <[email-masked]>, "deepak damodaran" <[email-masked]>, "manjit gurung" <[email-masked]> 
Sent: Sunday, 28 June, 2020 14:49:48 
Subject: Re: Missing item: Case id - 795650, Order ID: 9777325943 

Hi Team 

Regarding order RMA not displaying in PDT for process 
please create new RMA for same 

Thanks & Regards 
indunil 

From: Hamza Hafeez <[email-masked]> 
Sent: Sunday, June 28, 2020 12:13 PM 
To: Con Loc <[email-masked]> 
Cc: Chester Dsouza <[email-masked]>; Seeta Seeta <[email-masked]>; Lalit Ratnala <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rasal Rana <[email-masked]>; Deepak Damodaran <[email-masked]>; Manjit Gurung <[email-masked]> 
Subject: RE: Missing item: Case id - 795650, Order ID: 9777325943 

Hi [ mailto:[email-masked] | 
@Con Loc ] Team, 

Request you to please update on this case urgently, as it has been pending for over 2 months. 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates 

Tel: +971 4 517-3209 Mobile: +971 50 483 9600 

Shop online at: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7Ccon.loc%40landmarkgroup.com%7C1a1d48fdff3c4d5d1ab508d81b3b1856%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637289287914874245&sdata=mGvcFLO7qmXDxpJE0RZYLwBnanFBSv%2FFx9stoiv8YWc%3D&reserved=0 | www.shoemartstores.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FShoeMartGulf&data=02%7C01%7Ccon.loc%40landmarkgroup.com%7C1a1d48fdff3c4d5d1ab508d81b3b1856%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637289287914874245&sdata=kFGO1b6EQdm8IBf49b%2BsogVP%2BwG%2FYAVUPJVwGCSNwL0%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fshoemartme&data=02%7C01%7Ccon.loc%40landmarkgroup.com%7C1a1d48fdff3c4d5d1ab508d81b3b1856%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637289287914884232&sdata=cA9I4il0IsFSQaFYbfhYv58DtwH371sKcAr8Re2d7ns%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoemartgulf&data=02%7C01%7Ccon.loc%40landmarkgroup.com%7C1a1d48fdff3c4d5d1ab508d81b3b1856%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637289287914884232&sdata=lj89MYPd4ivm5y7VsnFrTThUqK9%2F%2BFY9KMAJLgQN%2BBo%3D&reserved=0 ] 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Saturday, June 27, 2020 8:11 PM 
To: Hamza Hafeez <[email-masked]> 
Cc: Chester Dsouza <[email-masked]>; Con Loc <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rasal Rana <[email-masked]>; Deepak Damodaran <[email-masked]>; Manjit Gurung <[email-masked]> 
Subject: Re: Missing item: Case id - 795650, Order ID: 9777325943 

External email sender, please take precaution. 

Hi Hamza, 

Need you assistance to close the following issue as it has been pending since more than 2 months. 

Regards 
Shakeeb 

From: "manjit gurung" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "chester dsouza" < [ mailto:[email-masked] | [email-masked] ] >, "con loc" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "hamza hafeez" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Rasal Rana" < [ mailto:[email-masked] | [email-masked] ] >, "deepak damodaran" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 21 June, 2020 19:37:15 
Subject: RE: Missing item: Case id - 795650, Order ID: 9777325943 

Dear Team, 

Subject order already sent to conloc warehouse on 13 th Apr. 

[ mailto:[email-masked] | @Con Loc ] : Kindly check & update the same. 

Thanks & Regards, 

Manjit Gurung 

Supervisor – Jebel Ali Warehouse 

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE. 
Mob:+971 553322054 [ tel:+971 | Tel:+971 ] 4 8093526 
Email: [ mailto:[email-masked] | [email-masked] ] 
Shop online at: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7Ccon.loc%40landmarkgroup.com%7C1a1d48fdff3c4d5d1ab508d81b3b1856%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637289287914894225&sdata=vUndULcUL3VzFTWgG1yXwYEPdXKzOjGPVGJsaUSaWx8%3D&reserved=0 | www.shoemartstores.com ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, June 21, 2020 12:01 PM 
To: Manjit Gurung < [ mailto:[email-masked] | [email-masked] ] >; Chester Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing item: Case id - 795650, Order ID: 9777325943 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 31 May, 2020 22:08:41 
Subject: Missing item: Case id - 795650, Order ID: 9777325943 

Hi Team, 

Please help us on the below concern as we are neither getting the response from the courier team nor from the warehouse. 

Problem Statement: The customer has reported to us that he has not received the Shoemart items 

Case id - 795650 

Order Date: 4/12/2020 

Delivery Date: 5/4/2020 

Order ID: 9777325943 

Tracking ID: S000887257312 

Item name: 

161855580 - - Weave Pattern Detail Slip-On Slides Sandals 

162033000 - - Embellished Slip On Slide Sandals 

162192075 - - Strappy Flat Sandals 

162192073 - - Strappy Flat Sandals 

162212466 - - Barbie Print Cross Strap Sandals 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 12 items but as per the customer only received 7 items, Under the consignment details we can see that we have shipped all 12 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Ccon.loc%40landmarkgroup.com%7C1a1d48fdff3c4d5d1ab508d81b3b1856%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637289287914894225&sdata=zj998TW8evotYO3TBYAE8w7iHhSVgjSlHToXG0LueSI%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com