Subject: Re: missing item/ 6474035511
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 28 Jun 2020 01:59:50 -0700 (MST)

Hi team, 

kindly help in closing the case. 

Thanks 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 22 June, 2020 22:41:30 
Subject: Re: missing item/ 6474035511 

Hi team, 

Any update? 

Thanks 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 19 June, 2020 16:55:58 
Subject: Re: missing item/ 6474035511 

Hi team, 

Any update? 

Regards, 
Asjad 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 11 June, 2020 17:58:14 
Subject: Re: missing item/ 6474035511 

Hi team, 

Any update? 

Thanks 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, [email-masked], "Numan Ali" <[email-masked]>, [email-masked] 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 20 May, 2020 12:28:06 
Subject: RE: missing item/ 6474035511 

[ mailto:[email-masked] | @[email-masked] ] [ mailto:[email-masked] | 
@Numan Ali ] 

Customer saying that missing parcel not yet received to their end. 

Please check and update this order delivery status. 

Tracking Id : S000748772547 

Regards 

Sagaya Suresh 

+966 565165997 

Ext : 4650 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Tuesday, May 19, 2020 7:21 PM 
To: Sagaya Suresh Kumar <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Suvadeep Saha <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: Re: missing item/ 6474035511 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

Regards 
Shakeeb 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Sagaya Suresh Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 8 May, 2020 21:53:28 
Subject: Re: missing item/ 6474035511 

Hi Team, 

With reference to the order number: 6474035511, the customer placed the order for 8 items and as per the hybris all items have been delivered from our side under tracking number: S000748772547. However, the customer is claiming that he has not received 4 items out of 8 items. 

The details are below for missing items. 

1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket 

2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 

3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 

4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband 

So can you please check this concern and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 8 May, 2020 17:01:24 
Subject: missing item/ 6474035511 

Hi team, 

Problem Statement: (Missing items) 

Order Date : Mar 28, 2020 

Order ID: 6474035511 

Tracking ID: S000748772547 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 8 items but as per the customer she has only received 4 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side. 

Customer history:4 ITEMS OUT OF 8 are MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item are: 

1)162211609 - - Printed Sleepshirt with Short Sleeves and Chest Pocket 

2) 162296938 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 

3) 162296930 - - Printed Sleepdress with Short Sleeves and Pin Tuck Detail 

4)162201107 - - Set of 2 - Assorted Boyshorts with Elasticised Waistband 

Regards, 

Asjad. 

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