Subject: RE: missing item: Case id - 1101731, Order ID: 9782091032
From: "Ravi Sankar Podiyattillam" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Max Ecom <[email-masked]>, Peter Dsouza <[email-masked]>, Deepak Damodaran <[email-masked]>, Shameer Checku <[email-masked]>, Anand Nukala <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Prakash Iyangar <[email-masked]>, Naseem Ahmad <[email-masked]>
Date: Sun, 28 Jun 2020 05:55:52 +0000

Dear Shameer/Deepak

Please check and update whether these items has been shipout from CONLOC

From RDC, we done the shipout of these item

Regards
Ravisankar
From: Fauzan Ahmad . Musalman
Sent: Friday, June 26, 2020 5:45 PM
To: Max Ecom <[email-masked]>; Peter Dsouza <[email-masked]>; Binu George <[email-masked]>; Ravi Sankar Podiyattillam <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Prakash Iyangar <[email-masked]>
Subject: missing item: Case id - 1101731, Order ID: 9782091032
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 11:41:49
Subject: missing item: Case id - 1101731, Order ID: 9782091032

Hi Team,

Please help us to find the below items.

Please check it at the warehouse if it is missing at the warehouse and not shipped from there.

Problem Statement: The customer has reported to us that he has not received the 3 items

Case id - 1101731
Order Date: 5/10/2020
Delivery Date: 5/13/2020
Order ID: 9782091032
Tracking ID: FP0511001376

Item name: 162323649 - - Studded Necklace and Earrings Set
Item cost: AED 20.00

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels
Item cost: AED 70.00

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband
Item cost: AED 25.00

Assistance Required: Need the missing item

Issue Description: Customer placed an order for items but as per the customer only received items, Under the consignment details we can see that we have shipped only items.

Kindly look into the issue and suggest the next step to be followed up.

Regards,
Manish

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