Subject: RE: [#871936] - Re: Your products are on the way
From: Jessie Caparas <[email-masked]>
To: Megh singh <[email-masked]>, Centrepoint <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 28 Jun 2020 05:43:14 +0000

Hi @Seeta Seeta<mailto:[email-masked]> @Fauzan  Ahmad . Musalman<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]>

Please clarify this query

From: Megh singh <[email-masked]>
Sent: Saturday, June 27, 2020 1:44 PM
To: Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: FW: [#871936] - Re: Your products are on the way

Dear ,

I cannot understand your query, please check with WH or concept, I am not sending any invoices to the bank.

Kind regards
Megh

From: Centrepoint
Sent: Saturday, June 27, 2020 12:40 PM
To: Megh singh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#871936] - Re: Your products are on the way

External email sender, please take precaution.
Hi Megh,

Customer is complaining that we are sending the invoice to the bank in USD, and the bank is charging more to the customer. Please find attached SMS shared by the customer. The order value is BHD 31.42, while customer was deducted BHD 32.519 from his card.

When customer complained to the bank, the bank replied that we are sending the payment request in USD, and hence the excess amount is deducted from the customer's account.

Kindly advise.

Customer's Name: Nahoor Ashoor
Customer's Email ID: [email-masked]<mailto:[email-masked]>

Regards,
Nikhil.

871936:1125156
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