Subject: Refund Issue Order ID: 6489722844
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 27 Jun 2020 11:26:42 -0700 (MST)

Hi Team, 

With reference to order # 6489722844 
RMA: 23773363 

The refund has been done from our end on 19 May 2020 . But customer still claiming that he has not received the refund also refused to share bank statement. 
Kindly check and update us the refund status. 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 27 June, 2020 15:26:16 
Subject: Customer Refused Sharing proof Order ID: 6489722844 

Hi Team, 

Problem Statement: Customer Refused Sharing proof 
Order Date : May 7, 2020 
Order ID: 6489722844 
Tracking ID: S001215220044 
RMA: 23773363 

Issue Description: In hybris the refund has been initiated on 19/05/2020 and we have asked the customer for bank statement but he refused to share it with us,So we request you to check and update us asap. 

Regards, 
Ebrahim Hageb