Subject: Refund issue 6486356714
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ammar Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 27 Jun 2020 10:00:14 -0700 (MST)

Hi Team, 

With reference to order # 6486356714 
The order is marked as NDR and refunded on 5/26/20. But customer still claiming that he has not received the refund. Kindly check and update us the status of refund. 

Regards, 
Fauzan 

From: "Ammar Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 26 June, 2020 15:09:12 
Subject: Refund issue 6486356714 

Hi Team, 

With reference to order number 6486356714 the refund has been initiated successfully but the customer is claiming that the amount has not been credited to his account and he shared the account statement so kindly look into this issue and do the needful 

Regards