Subject: refund issue 6478290443
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ammar Ali <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 27 Jun 2020 09:45:33 -0700 (MST)

Hi Team, 

With reference to order # 6478290443 
RMA: 23724640 

As per hybris the RMA has been processed and refunded on 5/24/20. But customer still claiming that he has not received the refund. Kindly check and update us the refund status. 

Regards, 
Fauzan 

From: "Ammar Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 26 June, 2020 14:58:53 
Subject: refund issue 6478290443 

Hi Team, 

With reference to order number 6478290443 the customer is claiming that he did not receive the refund of SAR 135.81 in his account but as per the hybris the refund has been initiated successfully so the customer now has shared his account statement, kindly check this issue and do the needful 

Regards 
Ammar