Subject: Re: Refund Approval #6486084956
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 27 Jun 2020 09:37:47 -0700 (MST)

Hi Prakash, 

Please advise us to close this case as it has been pending since more than 2 months. 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 22 June, 2020 21:07:51 
Subject: Re: Refund Approval #6486084956 

Hi Prakash, 

We are still waiting an update on below case. kindly check and assist us. customer is chasing us on daily basis. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 14 June, 2020 15:21:46 
Subject: Refund Approval #6486084956 

Hi Prakash, 

Problem Statement: Refund Not Processed 
Order Date : 25 Apr 2020 
Order ID: 6486084956 
Tracking ID: 45945844545 
Assistance Required: Need refund for customer. 
Issue Description: order was placed on Apr 25, 2020 and was shipped to aramex on 29 Apr 2020 , However as per aramex website the order has been returned to shipper under AWB ( 45518034505 ) on 30 May 2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
we have escalated to Conloc to process refund but we have get no response. Kindly advice us if we can manually refund for this order. 

Regards, 
​Fauzan