Subject: Re: Missing item: Case id - 795650, Order ID: 9777325943
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 27 Jun 2020 07:53:31 -0700 (MST)

Please follow up the coloc team for further update 

From: "Manjit Gurung" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Chester Dsouza" <[email-masked]>, "Con Loc" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Hamza Hafeez" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Rasal Rana" <[email-masked]>, "Deepak Damodaran" <[email-masked]> 
Sent: Sunday, 21 June, 2020 19:37:15 
Subject: RE: Missing item: Case id - 795650, Order ID: 9777325943 

Dear Team, 

Subject order already sent to conloc warehouse on 13 th Apr. 

[ mailto:[email-masked] | @Con Loc ] : Kindly check & update the same. 

Thanks & Regards, 

Manjit Gurung 

Supervisor – Jebel Ali Warehouse 

Landmark Group, Jebel Ali Ind. Area-1, Dubai, UAE. 
Mob:+971 553322054 [ tel:+971 | Tel:+971 ] 4 8093526 
Email: [ mailto:[email-masked] | [email-masked] ] 
Shop online at: [ http://www.shoemartstores.com/ | www.shoemartstores.com ] 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Sunday, June 21, 2020 12:01 PM 
To: Manjit Gurung <[email-masked]>; Chester Dsouza <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Hamza Hafeez <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Missing item: Case id - 795650, Order ID: 9777325943 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 31 May, 2020 22:08:41 
Subject: Missing item: Case id - 795650, Order ID: 9777325943 

Hi Team, 

Please help us on the below concern as we are neither getting the repsonse from the courier team nor from the warehosue. 

Problem Statement: The customer has reported to us that he has not received the Shoemart items 

Case id - 795650 

Order Date: 4/12/2020 

Delivery Date: 5/4/2020 

Order ID: 9777325943 

Tracking ID: S000887257312 

Item name: 

161855580 - - Weave Pattern Detail Slip-On Slides Sandals 

162033000 - - Embellished Slip On Slide Sandals 

162192075 - - Strappy Flat Sandals 

162192073 - - Strappy Flat Sandals 

162212466 - - Barbie Print Cross Strap Sandals 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 12 items but as per the customer only received 7 items, Under the consignment details we can see that we have shipped all 12 items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 

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