Subject: RE: Missing items
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, ArishLaila <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Abass <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 27 Jun 2020 14:08:35 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, June 25, 2020 8:07 PM
To: ArishLaila <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Abass <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing items
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Abass" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 June, 2020 19:14:07
Subject: Missing items

ticket #1153735

Hi Team,

Problem Statement: (Missing items)
Order Date : 21/04/2020
Order ID: 6484821168
Tracking ID: S001074639179
Assistance Required: Need missing item
Issue Description: Customer placed order for 12 items but as per the customer she has only received 11 items, Under the consignment details we can see that all 12 items has been Delivered from our side.
Customer history: 1 ITEMS OUT OF 12 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 160810882 - - Juniors Air Hockey Game Set the cost of the item is SAR155.00

Regards,
Abass

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