Subject: RE: Missing item: Order ID: 6485824368, case id - 1065653
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, ArishLaila <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 27 Jun 2020 14:08:24 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, June 25, 2020 8:30 PM
To: ArishLaila <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Missing item: Order ID: 6485824368, case id - 1065653
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 31 May, 2020 12:02:43
Subject: Missing item: Order ID: 6485824368, case id - 1065653

Hi Team,

Please help us to find the below item as we are neither getting any response from the courier team nor from the warehouse/conloc team.

Problem Statement: The customer has reported to us that he has not received one item

Order Date: 4/25/2020
Delivery Date: 5/5/2020
Order ID: 6485824368
Tracking ID: 45944821171

Item name: 162056760 - - Juniors Devon Travel Cot
Item cost: SAR 300.00

Assistance Required: Need the missing item

Issue Description: Customer placed an order for 14 items but as per the customer only received 13 items, Under the consignment details we can see that we have shipped all 14 items.

Kindly look into the issue and suggest the next step to be followed up.

Regards,
Manish

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