Subject: RE: Refund approval: Case id - 777006, Order ID: 6481976370
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 27 Jun 2020 13:58:55 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, June 26, 2020 8:21 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Refund approval: Case id - 777006, Order ID: 6481976370
Importance: High

External email sender, please take precaution.
Hi Sachin,

With reference to Oder #6481976370
Tracking ID: 290086094742

Customer claiming that one item is missing. we have escalate to warehouse but not getting any response SMSA has update us that the one shipment has returned to warehouse as attached on attachment.
The missing item is 162382410 - - Juniors Mattress - 132x70 cms  SAR 132.00

Kindly assist us if we can manually refund for the missing item.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 25 June, 2020 14:31:22
Subject: Refund approval: Case id - 777006, Order ID: 6481976370

Hi Team,

Please approve the refund for the below item as the customer is threatening that he will raise a complaint to the ministry if commence as we are neither getting any response for the SMSA team nor the BS team.

Problem Statement: As per the courier team the below item has returned to the warehouse

Case id - 777006
Order Date: 4/15/2020
Delivery Date: 5/10/2020
Order ID: 6481976370
Tracking ID: 290086094742

Item name: 162382410 - - Juniors Mattress - 132x70 cms
Item cost: SAR 132.00

Assistance Required: Process the refund for the above item.

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com