Subject: RE: Missing item issue / 6493585244
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 27 Jun 2020 13:56:35 +0000

Process manual refund for missing item.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, June 26, 2020 9:21 PM
To: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Missing item issue / 6493585244

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 21 June, 2020 13:53:39
Subject: Missing item issue / 6493585244

Hi Team,

Ticket number: 1122319
Problem Statement: Missing item issue
Order Date : May 22, 2020
Delivery Date: May 30, 2020
Order ID: 6493585244
Tracking ID: S001336510602

Issue Description: Customer reported that she has not received 1 item. However, we have shipped the all 2 items.

The missing item is: 162056818 - - Juniors Circus Baby Walker with Toy Bar and cost of it is SAR 289.

We have already escalated this case to concern team but did not get any response so far.

Also, customer is having 1 order so far with us of amount SAR 300.60

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise what we can do in this case.

Thank you for your help!

Regards,
Shivani

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